{"id":16489,"date":"2024-06-25T00:00:00","date_gmt":"2024-06-25T04:00:00","guid":{"rendered":"https:\/\/livingstagenew.wpenginepowered.com\/transaction\/combination-of-dsb-and-darwin-cx-creates-global-player-in-customer-experience-software-for-digital-and-print-media\/"},"modified":"2026-06-25T10:12:26","modified_gmt":"2026-06-25T14:12:26","slug":"combination-of-dsb-and-darwin-cx-creates-global-player-in-customer-experience-software-for-digital-and-print-media","status":"publish","type":"transaction","link":"https:\/\/livingstonepartners.com\/es\/transaction\/combination-of-dsb-and-darwin-cx-creates-global-player-in-customer-experience-software-for-digital-and-print-media\/","title":{"rendered":"La uni\u00f3n de dsb y Darwin CX crea un operador global en software de atenci\u00f3n al cliente para medios digitales e impresos"},"content":{"rendered":"\n

Livingstone se complace en anunciar que la empresa norteamericana de software <\/strong>Darwin CX<\/strong><\/a>ha entrado en el accionariado de <\/strong>dsb Group<\/strong><\/a>(dsb), filial del grupo alem\u00e1n de tecnolog\u00edas de la informaci\u00f3n <\/strong>Beck Gruppe<\/strong><\/a>. dsb es una plataforma de software de atenci\u00f3n al cliente l\u00edder del mercado para medios digitales e impresos en Alemania y el Reino Unido; Darwin CX es l\u00edder del mercado de software de suscripci\u00f3n en Norteam\u00e9rica, respaldada por First Ascent Ventures, New Era Capital Partners y Felicitas Global Partners. La operaci\u00f3n crea un operador transatl\u00e1ntico l\u00edder en software de atenci\u00f3n al cliente para empresas de medios de comunicaci\u00f3n. Livingstone actu\u00f3 como asesor financiero exclusivo de dsb y Beck Gruppe.<\/strong><\/p>

dsb Group realiza una importante contribuci\u00f3n a la transformaci\u00f3n digital de los editores digitales e impresos proporcionando un ecosistema de atenci\u00f3n al cliente denominado \u201cfly\u201d, que permite la automatizaci\u00f3n integral de todo el proceso de suscripci\u00f3n del cliente. El Grupo dsb ha sido fundado por el grupo alem\u00e1n de TI Beck Gruppe con aproximadamente 700 empleados y 100 millones de euros de ingresos en DACH, Italia y Francia. Como parte de la transacci\u00f3n, Beck Gruppe ha vendido una participaci\u00f3n mayoritaria en dsb a Darwin CX.<\/p>

Darwin CX es una plataforma SaaS desarrollada para mejorar la captaci\u00f3n y retenci\u00f3n de clientes a trav\u00e9s de la Gesti\u00f3n de Inteligencia de Clientes. La plataforma canadiense de servicios para el comercio de suscripciones se fund\u00f3 en 2018 y ofrece informaci\u00f3n en tiempo real sobre los clientes, gesti\u00f3n de campa\u00f1as, procesamiento, informes financieros, atenci\u00f3n al cliente y mucho m\u00e1s desde una \u00fanica fuente. Con datos en tiempo real, se pueden crear experiencias \u00f3ptimas para los clientes y, al mismo tiempo, aumentar las tasas de adquisici\u00f3n y retenci\u00f3n y reducir los gastos de marketing para editores y organizaciones suscritas.<\/p>

Ulrich Beck, Consejero Delegado y propietario de Beck Group<\/strong>, comenta: \u00abEl encaje estrat\u00e9gico entre Darwin y dsb group no s\u00f3lo lo parece \u2013 \u00a1realmente lo es! Livingstone y Michael Westhoven se dieron cuenta de ello y nos apoyaron con la operaci\u00f3n desde el principio con gran esfuerzo hasta el cierre \u2013 \u00a1muchas gracias por vuestro asesoramiento profesional en cualquier fase de este complejo proyecto!\u00bb<\/em><\/p>

Michael Westhoven<\/strong><\/a>, Socio de Livingstone en D\u00fcsseldorf,<\/strong> comenta: \u00abEstamos muy ilusionados de que, como asesores financieros corporativos de dsb, hayamos podido contribuir a la formaci\u00f3n de un nuevo operador global l\u00edder en el campo de la gesti\u00f3n de la atenci\u00f3n al cliente, ayudando a llevar la transformaci\u00f3n digital en el sector editorial al siguiente nivel y permitiendo as\u00ed a la industria afrontar sus retos estrat\u00e9gicos de cara al futuro\u00bb.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Livingstone asesora a Beck Gruppe en la venta de su participaci\u00f3n en dsb Group a North American Darwin CX<\/p>\n","protected":false},"featured_media":4014,"template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"client-type":[],"region":[],"sector":[],"service":[],"transaction-type":[],"class_list":["post-16489","transaction","type-transaction","status-publish","has-post-thumbnail","hentry"],"acf":{"team_members":[1791,1797],"date":"20240625","client_type":46,"type":[1025],"region":[396,1219],"services":[462],"sectors":[488,841,858],"related_transactions":[16468,16466,16386,16342],"related_testimonials":[53078,53079],"contacts":[1328,1345]},"yoast_head":"\nLa uni\u00f3n de dsb y Darwin CX crea un operador global en software de atenci\u00f3n al cliente para medios digitales e impresos - Livingstone Partners<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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